Refund and Cancellation Policy

Effective date September 9, 2026

This policy explains approvals, corrections, refunds, damaged printed copies, and cancellation of the Named Memories monthly membership.

1 Personalized Digital Portraits

Named Memories portraits are personalized products created from the photograph, title, name, date, and instructions supplied by the customer. Because work is customized and may begin shortly after an order is placed, an order may be canceled for a full refund only if cancellation is received before portrait production begins.

When we provide a proof for approval, the customer must review the portrait and wording carefully. If the portrait contains our spelling, transcription, cropping, or production error, we will correct it without charge. A customer may request one reasonable revision before approval when the request remains within the original order and source photograph. Requests that change the photograph, concept, or original instructions may require a new order or additional charge.

Once the customer approves a proof or the final high-resolution portrait is delivered following that approval, the personalized digital purchase is final and nonrefundable, except where required by law. If we cannot correct a material error or deliver the purchased portrait, we will provide an appropriate replacement, account credit, or refund.

2 Customer Response and Abandoned Orders

If we need a usable photograph, corrected wording, approval, or other information, production will pause until the customer responds. Delivery estimates do not run during that pause. We may close an incomplete order after reasonable follow-up if the customer does not provide the information necessary to complete it. Any refund or credit will depend on the amount of customized work already completed and applicable law.

3 Printed Copies

Printed copies are produced from the customer-approved portrait. Approval of the digital proof also approves the image, spelling, title, date, and layout for printing. Approved customization choices are not grounds for a refund after printing begins.

If a printed copy arrives damaged, defective, or materially different from the approved portrait because of our or the printer's error, contact [email protected] within 7 days after delivery. Include the order information and clear photographs showing the issue. After verification, we will replace the affected print at no additional charge or provide another remedy required by law. Damage caused after delivery, an incorrect address supplied by the customer, ordinary color differences between screens and print, or customer-approved content generally does not qualify for a refund.

4 Membership Billing

The Named Memories Membership renews automatically each month at the price disclosed at checkout until canceled. Each billing period includes up to four personalized digital Named Memories. Unused portraits expire at the end of the billing period and do not roll over. Printed copies are separate purchases.

5 Canceling a Membership

You may cancel at any time before your next renewal using any cancellation method provided with your purchase or by emailing [email protected]. Your cancellation becomes effective for the next billing period. You will not be charged again after the cancellation takes effect, and you may use remaining benefits through the end of the already-paid billing period unless otherwise stated or required by law.

Canceling does not automatically refund a charge that was properly processed before the cancellation became effective. To avoid the next charge, submit the cancellation before the renewal date. We will provide confirmation of cancellation.

6 Membership Refunds

Membership charges are generally nonrefundable once a billing period begins, particularly when portrait work has started or membership benefits have been used. If a duplicate or incorrect charge occurs, or if law requires a refund, contact us promptly. If no portrait work has begun and no benefits have been used during the current billing period, we may approve a refund request at our discretion.

7 Charge Disputes

Please contact [email protected] before initiating a payment dispute so we have an opportunity to investigate and correct any billing or fulfillment problem. This request does not limit any right you may have under applicable law or your payment-card agreement.

8 How to Request Help

Send cancellation, correction, replacement, or refund requests to [email protected]. Include your name, the email used for the purchase, the order date, and a brief explanation. Do not resend sensitive payment-card information by email.