Privacy Policy

Effective date September 9, 2026

Named Memories respects your privacy. This Privacy Policy explains what information we collect through NamedMemories.com and related communications, how we use and disclose it, how we handle photographs submitted for portraits, and the choices available to you.

1 Information We Collect

We may collect the following categories of information:

• Contact information, including your name, email address, telephone number, billing details, and any information you provide when contacting us.
• Order and membership information, including the portrait title or wording you request, products purchased, subscription status, transaction history, and customer-service communications.
• Customer content, including photographs you submit, instructions, names, dates, captions, and feedback about a portrait.
• Payment information processed by third-party payment providers. Named Memories generally does not receive or store your complete payment-card number.
• Device and usage information, such as IP address, browser type, device type, referring pages, pages viewed, approximate location derived from IP address, and interactions with the website.
• Cookie and analytics information described in the Cookie Policy below.

2 How We Collect Information

We collect information directly from you when you place an order, enroll in or cancel a membership, email a photograph, request support, respond to a proof, or otherwise communicate with us. We also receive limited technical and transaction information automatically from Kajabi and other service providers that support our website, analytics, email, checkout, payment, and security functions.

3 How We Use Information

• Create, personalize, revise, deliver, and support your Named Memory portrait.
• Process purchases, administer memberships, provide receipts, and maintain transaction records.
• Communicate with you about proofs, approvals, fulfillment, customer service, policy changes, and account matters.
• Operate, secure, troubleshoot, measure, and improve the website and customer experience.
• Prevent fraud, enforce our policies, comply with law, and protect our customers, business, and service providers.
• Send marketing communications when permitted. You may unsubscribe from marketing emails using the link in the message, although we may still send transactional communications.

4 Photographs and Portrait Files

We use a submitted photograph and the instructions accompanying it only to create and deliver the requested portrait, communicate with you about the order, address quality or support issues, and comply with legal obligations. After the finished portrait is delivered, we delete the submitted source photograph and working production files from our active systems. Limited residual copies may remain temporarily in routine backups or with service providers until their ordinary deletion cycles are completed. We retain transaction records that do not require retaining the photograph.

We will not publish a customer's source photograph or finished portrait in our gallery, advertising, social media, or other promotional materials without the customer's express permission. Permission may be withdrawn for future use by contacting us, but withdrawal will not affect materials already printed or distributed before we received the request.

5 How We Disclose Information

We may disclose information to service providers that perform services for us, such as Kajabi, website hosting, email delivery, payment processing, analytics, security, printing, mailing, and professional support. These providers may use information only as permitted by their agreements and applicable law. We may also disclose information when reasonably necessary to comply with law, protect rights or safety, investigate fraud or misuse, or complete a merger, financing, acquisition, reorganization, or sale of business assets.

Named Memories does not sell personal information for money. If we begin using personal information for targeted or cross-context behavioral advertising in a way that creates an opt-out right under applicable law, we will update this policy and provide the required privacy choices.

6 Cookies and Analytics

Our website is hosted on Kajabi and uses cookies and similar technologies for essential operation, security, preferences, and analytics. Additional information, including the available controls, appears in our Cookie Policy.

7 Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including customer service, accounting, tax, fraud prevention, dispute resolution, and legal compliance. No method of transmission or storage is completely secure, but we use reasonable administrative, technical, and organizational measures appropriate to the nature of the information.

8 Your Privacy Choices

Depending on where you live and subject to applicable exceptions, you may have the right to request access to, correction of, or deletion of personal information; receive information about our practices; or opt out of certain uses. You may also manage nonessential cookies through the site's cookie-preference controls and unsubscribe from marketing emails.

To make a privacy request, email [email protected]. We may need to verify your identity before completing a request. We will not discriminate against you for exercising a privacy right.

9 Do Not Track and Global Privacy Control

Some browsers offer Do Not Track settings. Because there is no universally accepted standard for these signals, the website may not respond to every Do Not Track signal. Where legally required and technically supported, we honor recognized opt-out preference signals, such as Global Privacy Control, for the browser or device sending the signal.

10 Children

NamedMemories.com is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. An adult submitting a photograph containing a child must have the legal authority and necessary permission to submit and use that image.

11 Changes and Contact

We may update this Privacy Policy periodically. The effective date above identifies the latest version. Material changes will be communicated as required by law. Questions or requests may be sent to [email protected].